Service Desk Analyst

Compensation

: $60,785.00 - $105,470.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



Hours are 12pm-8pm Monday-Friday to start Responsibilities Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries. Receive, log and manage calls from internal staff via telephone and email. Provide expert applications support utilizing advanced skills in MS Word, Excel, Lotus NotesOutlook, mobile devices, and all other Firm wide applications. Provide intermediate over-the-phone training in MS Office applications (Word, Excel, Outlook, PowerPoint) and other applications used by the Firm. Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner. Maintain a high degree of customer service for all support queries and adhere to all Help Desk processes and procedures. * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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