Customer Success Manager - Reporting Success

Employment Type

: Full-Time

Industry

: Non-Executive Management



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Description The Customer Success Manager (CSM) is the primary customer contact for Workiva products and services and is responsible for creating raving fans. Each CSM is responsible for multiple customer accounts; the number depending on such factors as the size of the customer or seniority of the CSM. The CSM will be responsible for day-to-day customer success activities spanning from the initial stages of onboarding to continued engagement and retention. The CSM will have an in-depth understanding of each customer s overall business requirements and act as a consultant to determine how the various Workiva solutions and features can meet their needs. The CSM will also partner with other W ...

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