Manager, Process Management

Employment Type

: Full-Time

Industry

: Non-Executive Management



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Manager, Process ManagementJob ID R86201Updated date 01/03/2020Location Wilmington, Delaware; Richmond, Virginia802 Delaware Avenue (18052), United States of America, Wilmington, DelawareAt Capital One, we re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Manager, Process ManagementCapital One, a Fortune 500 company and one of the nation s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.Bank Operations group supporting the processing and delivery of Customer Communications (KMI) is looking for an experienced, dynamic leader who is passionate about customer communications in all forms. The team is responsible for all aspects of letter generation and delivery including: managing vendor relations, inventory, file monitoring and reconciliation of over 4 million highly regulated and timebound letters per month. If you are a forward thinker, with an understanding of what and how new technology can drive efficiencies and better results, passionate about how we communicate to our customers and possess strong interpersonal and relationship-building skills this is the job for you.As a Manager of Process Management, you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.General Responsibilities:Creating and validating processesDesigning and producing metrics used to measure efficiency and effectivenessDriving process improvements aligned with desired customer outcomesAnalyzing, identifying, and correcting data issues with systems used or owned by a departmentProviding subject matter expertise on processes when representing the department in projects and other meetingsManaging and leading a high performing team of associatesResponsible for ensuring all work meets brand guidelines and follows required legal reviews and approvalsManage business level metrics and analyze data to identify areas of improvement for optimal customer experience and lower postage and communication costsOversight of financial budgets, vendor performance, content strategy,channel performance and long term business goals/visionLead, coach, motivate and develop associates; empowering them to deliver resultsExcellent written and verbal communication skills at all management levels, may include copywritingResponsible for managing a communications portfolio with the goal of providing customers timely and clear messaging regarding their Capital One Bank accountsLead projectsA strong understanding of process and agile principles Ability to work with tools such as Jira & ConfluenceBasic Qualifications:Bachelor s Degree in Business Administration, Accounting, Management, Human Resources, Economics or military experienceAt least 2 years of experience in Process managementAt least 2 years of experience in Project managementAt least 2 years of experience in People managementAt least 2 years of experience in Relationship managementPreferred Qualifications:Master s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information SystemsLean certification or Six Sigma certification5+ years of experience in Process management5+ years of experience in Project management5+ years of experience in People management5+ years of experience in Complex problem solving5+ years of experience in Relationship managementAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City s Fair Chance Act; Philadelphia s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-###-#### or via email at ...@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One s recruiting process, please send an email to ...@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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